FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at:

fyrelighting@yahoo.com


Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the United States. All orders are shipped via USPS. 

Q. How long will it take for my items to arrive?

A. It will usually take 7-14 business days for all orders to arrive, based on demand and shipping location.

United States- 4-10 Business days

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to:

fyrelighting@yahoo.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and more.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are SSL Encrypted.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.